How do I set a deposit limit on my kedritoto account?

Log in to your kedritoto account, go to "Account Settings" and select the "Responsible Gaming" section. You will find options to set daily, weekly or monthly deposit limits. Limits take effect immediately upon saving. If you wish to lower a limit, the change applies right away. However, if you wish to raise a limit, a 48-hour waiting period applies as an added protection measure.

How long does a self-exclusion period last, and can it be cancelled?

Kedritoto offers several self-exclusion options: 24 hours, 7 days, 30 days, 3 months, 6 months, 1 year, and permanent exclusion. For periods under 30 days, the account will be reactivated automatically once the period ends. For longer periods, you will need to contact customer support and go through an assessment process before the account can be reactivated. Permanent exclusion cannot be reversed and will result in the permanent closure of your account.

What happens to the balance in my account during a self-exclusion period?

Your account balance remains safe throughout the self-exclusion period. You may contact the kedritoto customer support team to request a withdrawal of funds during the exclusion period. Withdrawal requests under these circumstances will be processed once standard identity verification has been completed.

Who can I contact if I feel I have a gambling problem?

The first step is to contact the kedritoto customer support team via the live chat in the app — they are trained to help you activate the right control tools promptly. You are also encouraged to speak with a trusted family member or friend. For professional help, please refer to counselling services or problem gambling helplines available in Malaysia.

Can I ask kedritoto to limit promotions and bonus offers sent to me?

Yes, you can choose to opt out of receiving any promotional communications including bonus offers and marketing promotions. Go to your account settings and look for the "Communication Preferences" option to manage this. You can also contact the customer support team to request immediate removal from all promotional lists.

kedritoto | Responsible Gaming and Safe Play Guide

Responsible Gaming Starts with You

For most people, playing online is a way to unwind and try their luck once in a while — an enjoyable form of entertainment, much like watching a movie or dining out with friends. That said, like any form of entertainment involving money, it is important to approach it with a clear mind and solid self-control.

At kedritoto, responsible gaming is not just a slogan on paper. It is part of how we operate — from platform design to the control tools we provide for every player. We believe that players who play smart are happier players, and a healthy community is the foundation of a strong platform.

What Is Responsible Gaming?

Responsible gaming means approaching wagering as entertainment only, not as a way to make money or resolve financial problems. It involves understanding your own limits, setting a realistic budget, and knowing when it is time to stop.

The core principle is simple: play only with money you can afford to lose. Never use savings, money set aside for important bills, or borrowed funds to play. Wagering should fit within the "entertainment expenses" category of your monthly budget — not under essential needs.

How to Use Kedritoto Control Tools

All kedritoto responsible gaming tools are accessible directly from your account settings in the app or website. You do not need to contact customer support to activate deposit limits or time limits — everything can be done on your own in a matter of seconds.

For deposit limits, go to "Account Settings" and select "Responsible Betting Limits". You can set limits for daily, weekly or monthly periods. These limits take effect immediately upon saving, and if you wish to raise a limit, the change will only take effect after a 48-hour waiting period — this is a protection feature we deliberately designed to safeguard you from impulsive decisions.

The self-pause feature lets you suspend account access without going through a complicated process. Choose a suitable duration and your account will be suspended immediately. All your funds remain safe and accessible once the pause period ends.

Problem Gambling — Recognize the Signs Early

Gambling addiction can happen to anyone regardless of background or gaming experience. It develops gradually and is often unnoticed by the player until it becomes a more serious problem. Recognising the early signs is the most important step toward getting help in time.

Kedritoto takes this responsibility seriously. Our system actively monitors suspicious gaming patterns, and our support team is trained to approach players who may need assistance in a sensitive and non-judgmental manner.

Problem Gambling Signs to Watch Out For

Not everyone realises they are facing a gambling problem. This list is not meant to judge — it is an honest self-help tool.

Playing with money meant for bills, food, or daily necessities.

Increasing wager amounts to feel the same level of excitement, or to "chase" losses.

Lying to family or friends about your gaming habits and how much money you have spent.

Feeling anxious, irritable, or stressed when unable to play or when trying to stop.

Neglecting work, family or social responsibilities due to spending too much time playing.

Borrowing money or selling assets to obtain extra funds in order to keep playing.

If you recognise yourself in the list above: This is the right time to pause and get help. You are not alone, and there are many support resources available to assist you.

10 Simple Tips for Playing More Responsibly

Set a Budget Before Playing

Decide how much you are willing to spend before opening the app. Stick to that limit without exception.

Limit Your Session Time

Use the time limit feature in the kedritoto app. Playing for too long can affect your judgement.

Do Not Chase Losses

This is the most common trap. Losses are part of the game — accept them and step away.

Avoid Playing When Emotionally Unstable

Do not play when you are angry, stressed, or under the influence of alcohol. Decisions made in that state will not be sound.

Take Regular Breaks

Get up, stretch, drink some water. A short break helps you stay focused and make more balanced decisions.

Do Not Neglect the People Around You

If family or friends start speaking up about your gaming habits, take note. An outside perspective is often more accurate.

Responsible Gaming — Play Smart at Kedritoto

Responsible Gaming Tools at Kedritoto

Adjustable Deposit Limits

Personal Loss Limit

Session Time Limits & Reminders

Temporary Self-Pause

Long-Term Self-Exclusion

Detailed Game History

Responsible Gaming Starts with You

What Is Responsible Gaming?

How to Use Kedritoto Control Tools

Problem Gambling — Recognize the Signs Early

How to Activate Control Tools

Login to Account

Select "Responsible Limits"

Set Your Limits

Save & Activate

Useful Links

Problem Gambling Signs to Watch Out For

10 Simple Tips for Playing More Responsibly

Set a Budget Before Playing

Limit Your Session Time

Do Not Chase Losses

Avoid Playing When Emotionally Unstable

Take Regular Breaks

Do Not Neglect the People Around You

Self-Test: Are You Playing Responsibly?

Responsible Gaming FAQ

Control Is in Your Hands